User Guide
Payment Method
Our site accepts the following payment methods:
Credit card
Payment can be made with VISA, MasterCard, AmericanExpress and JCB brand cards.
Google Pay
If you are using Google Chrome, you can make payments using your Google Pay account.
On the payment screen, select Google Pay from Express Checkout.
Apple Pay
On your iPhone, iPad, or Mac, you can use Apple Pay to make payments on the web in Safari.
On the payment screen, select Apple Pay under Express Checkout.
Amazon Pay
Amazon Pay is a service that allows you to pay for products and services using the address information and credit card information registered to your Amazon.co.jp account.
On the payment screen, select Amazon Pay from Express Checkout.
You can also create an account using your Amazon account.
PayPal
You can pay using your credit card, debit card or bank account (direct debit) registered to your PayPal account.
Convenience store payment
You can pay at a convenience store using the payment number issued when you place your order. Anonymous payments are possible, and payments can be made 24 hours a day, 365 days a year at convenience stores across Japan.
We accept payments at the following convenience stores.
Family Mart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki
Mobile carrier payment (Softbank, au, Docomo)
You can pay your mobile phone bill together with the three major mobile carriers.
After confirming your order, you will be redirected to the carrier payment screen.
Bank transfer
After completing your order, please transfer the total amount to the specified bank account.
Please note that bank transfer fees will be borne by the customer.
Cash on delivery (COD)
Cash on delivery payment is also available.
Please pay the delivery fee in cash to the delivery person upon delivery.
Due to system limitations, the cash on delivery fee is not displayed in the total payment amount, but please note that a cash on delivery fee of 330 yen (tax included) will be charged.
Pay Later
- No credit card required.
- Shop with just your email address and mobile number.
- Multiple purchases can be paid for together by the 10th of the following month.
When you sign up for PaydyPlus for free, you can take advantage of features like 3 monthly installments with no fees* and monthly budget settings.
*Only direct debit and bank transfer are free of installment fees.
**3 installments deferred payment requires registration the first time you use the service. Also, it is only available for purchases of 3,000 yen or more per transaction.
About delivery and shipping charges
Delivery company: Japan Post Yamato Transport Sagawa Express
Delivery time: 3-4 business days from order
Shipping fee: Nationwide flat rate shipping fee of 800 yen (excluding Hokkaido, Okinawa and remote islands)
- Delivery to Hokkaido and Okinawa will cost an additional 200 yen on top of the regular shipping fee.
- In the case of remote islands, a relay fee may be charged separately, in which case we will contact you before shipping.
- Please note that in some cases, we may change the shipping company to a comparable carrier without prior notice.
Cancellation Policy
Please note that we cannot generally accept cancellations of orders after they have been shipped.
For cancellations before shipment, please contact us using the inquiry form.
Returns Policy
If you receive a defective product, please contact us within 7 days of receiving the product and we will exchange it for a new product.
We will cover the return shipping costs.